At Scented Mafias, customer satisfaction is important to us. We strive to ensure that every product delivered meets our quality standards. This Return and Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

Due to the personal-use and hygiene-sensitive nature of perfumes and fragrance products, returns are accepted only under specific circumstances.

Customers may request a return, replacement, or refund if:

• The product received is damaged during transit.

• The wrong product was delivered.

• The product has a manufacturing defect.

• The order is incomplete or items are missing.

To be eligible for a return or replacement:

• The request must be submitted within 48 hours of delivery.

• The product must remain unused and in its original packaging.

• All original labels, seals, accessories, and packaging materials must be retained.

• Proof of the issue, including photographs or videos, may be required for verification.

2. Non-Returnable Items

Returns or exchanges will generally not be accepted for:

• Opened perfume bottles.

• Used products.

• Products damaged after delivery due to customer handling.

• Products returned without original packaging.

• Fragrance preferences or dissatisfaction with scent selection.

• Minor packaging variations introduced by manufacturers.

• Orders placed using incorrect information provided by the customer.

As fragrances are subjective in nature, personal preference regarding scent profile is not considered a defect.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact our customer support team within 48 hours of delivery.

2. Provide:

   • Order number

   • Photographs of the package and product

   • Description of the issue

3. Our team will review the request and may request additional information if necessary.

Upon verification, we may offer:

• Replacement of the product, or

• Refund to the original payment method, depending on availability and circumstances.

4. Missing Items

If your shipment is missing an item:

• Notify us within 48 hours of delivery.

• We may investigate the matter with the shipping partner and warehouse records.

• If the claim is verified, the missing item will be shipped or refunded as appropriate.

5. Order Cancellation

Before Dispatch

Orders may be cancelled before they are dispatched by contacting our support team.

If cancellation is approved before shipment, a full refund will be processed.

After Dispatch

Once an order has been dispatched, cancellation requests may not be accepted.

Customers may instead refer to the applicable return conditions outlined in this policy.

6. Refund Process

Approved refunds will be processed to the original payment method used for the purchase.

Refund timelines may vary depending on:

• Payment method

• Banking partner

• Payment gateway processing times

Generally, approved refunds are initiated within 5–7 business days after confirmation.

Actual credit timelines may vary according to the customer’s bank or payment provider.

7. Replacement Process

Where replacement is approved:

• The original product may need to be returned.

• Replacement dispatch timelines may vary depending on product availability.

• If a replacement is unavailable, a refund may be offered instead.

8. Return Shipping

If a return is approved due to:

• Wrong product delivery

• Manufacturing defect

• Transit damage

the return shipping cost, if applicable, may be borne by Scented Mafias.

For returns not resulting from our error, return shipping costs may be the responsibility of the customer where permitted.

9. Refused Deliveries

If a customer refuses delivery without a valid reason or provides an incorrect delivery address:

• Additional shipping charges may apply.

• Refunds may be adjusted to account for shipping and handling expenses incurred.

10. Fraud Prevention

To protect customers and maintain fair business practices, Scented Mafias reserves the right to:

• Verify return requests before approval.

• Reject claims that appear fraudulent, abusive, or unsupported by evidence.

• Request additional documentation where necessary.

11. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time.

Any changes will be posted on this page along with the updated revision date.

12. Contact Us

For return, replacement, or refund requests, please contact:

Scented Mafias

Email: [your-email@example.com]

Phone: [your-phone-number]

Address: [Your Business Address]

Website: [Your Website URL]